Petomall legal
Shipping & Delivery Policy
Last updated 22 October 2026
Petomall ships pet food, treats, toys, grooming and wellness products across India through trusted courier partners.
Delivery areas
- Mumbai, Pune, Delhi NCR, Bengaluru and Hyderabad: express delivery.
- Rest of India: standard delivery to all serviceable PIN codes. Serviceability is validated at checkout.
Timelines
- Express metro delivery: 1–2 working days.
- Standard delivery: 3–7 working days.
- Exclusive drops and pre-orders: dispatch date is shown on the product page.
- Orders placed after 4 PM, on Sundays or on public holidays are processed the next working day.
Charges
- Free shipping on orders above ₹799.
- Below ₹799 a flat ₹49 shipping fee applies; heavy items above 10 kg may attract an additional fee shown at checkout.
- Petomall members get free delivery on every order as per their plan.
Tracking
- You receive an SMS and in-app update with the courier name and tracking ID once your order ships.
- Live status is always visible under Orders in the app.
Delivery attempts and delays
- Couriers make up to three attempts. Undelivered orders return to us and are refunded after deducting shipping.
- Delays caused by weather, strikes or courier disruptions are outside our control, but our team will keep you informed.
Service appointments
- For home-visit services, the provider arrives within the booked slot. Please ensure someone above 18 is present with the pet.
- Live location and provider contact details are shared 30 minutes before the visit.
Questions about this policy? Write to support@petomall.com.